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  • Herzberg, Frederick

    Psychologist who found that job satisfaction and job dissatisfaction acted independently of each other. Two Factor Theory states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction. Herzberg divided these into two factor groups: 1. Hygiene factors (dissatisfiers) i.e., working conditions, salary, policies and procedures, etc., and 2. Motivator factors (satisfiers) i.e., recognition, achievement, advancement, job challenge, etc. Herzberg’s factors represent the things people want from their workplace (motivators). He coined the term “job enrichment” to describe the process of redesigning work to build in the motivators needed to keep people interested in their jobs.

    See Also: Hygiene Factors

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